We take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, register for courses or events, submit forms, or otherwise interact with our online services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable national data protection laws and other relevant privacy regulations.
This Privacy Policy applies to the website: https://www.osstem.eu
The controller responsible for the processing of personal data on this website is:
Osstem Europe s.r.o.
Radlická 740/113c
158 00, Prague 5, Czechia
Website: https://www.osstem.eu
Further company details can be found in our Legal Imprint:
Technical and usage data
When you visit our website, certain technical data may be processed automatically, including:
This data is processed to provide the website, maintain security, detect technical errors and prevent misuse.
Data submitted through forms
When you submit a form on our website, for example a contact form, registration form, course or event form, survey form or similar, we may process the data you provide, such as:
Course and event registration data
If you register for a course, congress, event, webinar or training session, we may process your personal data to manage registration, attendance, communication, invoicing, certificates, continuing education documentation and event-related services.
Where required for the execution of the course or event, your data may be shared with cooperation partners, event agencies, venues, payment providers, accreditation bodies or other service providers involved in the organisation of the event.
Marketing and communication data
Where permitted by law, and where your consent is required only with your consent, we may use your contact details to inform you about our products, services, courses, events, educational content, surveys and other information in the field of dentistry.
You can object to or withdraw consent for marketing communications at any time.
Providing and securing the website
Legal basis: legitimate interest, Art. 6(1)(f) GDPR.
Responding to enquiries and contact requests
Legal basis: Art. 6(1)(b) GDPR where the request relates to a contract or pre-contractual measures; otherwise legitimate interest, Art. 6(1)(f) GDPR.
Course, event and training registrations
Legal basis: contract performance or pre-contractual measures, Art. 6(1)(b) GDPR; legal obligations, Art. 6(1)(c) GDPR; legitimate interest, Art. 6(1)(f) GDPR.
Invoicing, accounting and legal documentation
Legal basis: legal obligation, Art. 6(1)(c) GDPR.
Marketing communications
Legal basis: consent, Art. 6(1)(a) GDPR, or legitimate interest, Art. 6(1)(f) GDPR, where permitted by applicable law.
Website analytics and performance measurement
Legal basis: consent, Art. 6(1)(a) GDPR.
Embedded external content such as YouTube videos
Legal basis: consent, Art. 6(1)(a) GDPR, where external content is loaded.
Our website uses cookies and similar technologies. Some cookies are technically necessary for the website to function. Others, such as analytics, performance or external media cookies, are only used with your consent.
You can manage or withdraw your consent at any time.
Essential cookies are required for basic website functionality and cannot usually be disabled through our consent tool. Non-essential cookies and tracking technologies are only activated after your consent, where required.
Our hosting provider automatically processes server log data when you visit our website. This may include your IP address, browser type, operating system, referrer URL, requested pages, date and time of access and similar technical information.
The processing of this data is necessary to display the website, ensure stability and security, detect attacks or misuse and troubleshoot technical issues.
Legal basis: Art. 6(1)(f) GDPR.
Server logs are usually deleted or anonymised after [7 / 14 / 30 days], unless longer retention is required for security, legal or evidentiary reasons.
We use WPForms to provide forms on our website. When you submit a form, the information you enter is processed so that we can respond to your enquiry, process your request, register you for an event or course, or provide the requested service.
Depending on the form, this may include your name, email address, phone number, country, practice or company name, message content and any other information you choose to provide.
Form submissions may be stored in our WordPress database and/or sent to us by email. Access to form submissions is restricted to authorised personnel.
We aim to configure forms in a privacy-friendly way and only collect data that is necessary for the respective purpose. Where a form requires consent, an appropriate consent field will be included.
Legal basis: Art. 6(1)(b), Art. 6(1)(f) and, where applicable, Art. 6(1)(a) GDPR.
We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics helps us understand how visitors use our website, which pages are visited, how users navigate through the website and how we can improve the website, content and user experience.
Google Analytics may process information such as:
Google Analytics is only loaded after you have given consent through our cookie banner, where required.
We use Google Analytics in a privacy-conscious configuration where possible, including available privacy settings such as IP-related safeguards, data retention settings and consent-based loading.
Legal basis: consent, Art. 6(1)(a) GDPR.
You can withdraw your consent at any time via our Cookie Settings.
We use Microsoft Clarity, a user behaviour analytics tool provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland, and Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA.
Microsoft Clarity helps us understand how visitors interact with our website, for example through heatmaps, session recordings and behavioural analytics. This allows us to identify usability issues, improve page layouts and optimise the user experience.
Microsoft Clarity may process data such as:
Microsoft Clarity may use cookies or similar technologies to recognise sessions and analyse user behaviour. We configure Microsoft Clarity to avoid capturing sensitive personal data where possible, and we do not intentionally use Clarity to collect information entered into forms, passwords, payment information or other confidential content.
Microsoft Clarity is only loaded after you have given consent through our cookie banner, where required.
Legal basis: consent, Art. 6(1)(a) GDPR.
You can withdraw your consent at any time via our Cookie Settings.
Our website may embed videos from YouTube. YouTube is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
When YouTube videos are embedded, personal data may be transmitted to Google/YouTube, especially when the video is loaded or played. This may include your IP address, browser and device information, the page visited and interaction data. If you are logged into a Google account, Google may associate your interaction with your account.
Where possible, we use YouTube’s privacy-enhanced mode and/or a two-click solution so that YouTube content is only loaded after you actively consent or interact with the video.
Legal basis: consent, Art. 6(1)(a) GDPR.
You can withdraw your consent at any time via our Cookie Settings.
Our website may use Google Fonts to display fonts consistently. Google Fonts is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
If Google Fonts are loaded from Google servers, your browser connects to Google servers to download the required font files. In this process, Google may receive technical information such as your IP address, browser information, requested URL and HTTP headers.
Where possible, we aim to host fonts locally on our own server to avoid external requests to Google when loading fonts.
Legal basis for remote loading, where applicable: consent, Art. 6(1)(a) GDPR, or legitimate interest, Art. 6(1)(f) GDPR, depending on the technical implementation and applicable legal assessment.
We use Rank Math SEO to optimise our website for search engines. Rank Math SEO helps us manage metadata, structured data, XML sitemaps, redirects, SEO settings and search engine visibility.
The use of Rank Math SEO is primarily technical and content-related. In normal frontend use, the plugin is not intended to track visitors for marketing purposes.
If Rank Math is connected to Google Analytics, Google Search Console or similar services, the related data processing is governed by the respective sections of this Privacy Policy.
Legal basis: legitimate interest, Art. 6(1)(f) GDPR.
We use WPML to provide our website in multiple languages. WPML helps us manage translations, language versions and language switching.
WPML may use technically necessary cookies to remember the selected language or support language filtering, especially where AJAX-based functionality is used.
Legal basis: legitimate interest, Art. 6(1)(f) GDPR, as multilingual content and language selection are part of the website functionality.
We may share personal data with service providers who support us in operating the website and providing our services. These may include:
Where service providers process personal data on our behalf, we enter into appropriate data processing agreements where required by GDPR.
Some service providers may process personal data outside the European Economic Area (EEA), including in countries that may not provide the same level of data protection as the EU.
Where personal data is transferred internationally, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, data processing agreements, additional technical and organisational measures or other legally recognised transfer mechanisms.
We store personal data only for as long as necessary for the purposes described in this Privacy Policy, unless longer retention is required by law or necessary for legal claims.
Typical retention periods include:
If data is no longer required, it will be deleted or anonymised.
Under the GDPR, you have the following rights, subject to the applicable legal requirements:
If processing is based on consent, you may withdraw your consent at any time with future effect. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your rights, please contact us.
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with a competent supervisory authority.
You may contact the data protection authority in your country of residence, place of work or the place of the alleged infringement.
We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, data transmission over the internet, for example by email or online forms, may involve security risks. Complete protection against third-party access cannot be guaranteed.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements or data processing activities.
The latest version is always available on this website.
Last updated: 01. January 2026
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following
Link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
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