Digital Lab Admin Assistant (Osstem Digital Lab)

1. Case Management & Coordination

• Intake & Entry: Receive and register incoming digital scans (via Osstem/3Shape/iTero portals) and physical dental models.
• Scheduling: Coordinate the lab’s production schedule to ensure all digital designs and milling tasks are completed by the promised delivery dates.
• Tracking: Update the Lab Management System (LMS) to reflect the real-time status of cases (e.g., „In Design,“ „Milling,“ „QC Passed“).

2. Administrative Support

• Documentation: Maintain accurate records of materials used (implants, scan bodies, resins) for inventory and billing purposes.
• Billing/Invoicing: Generate invoices for completed cases and follow up on outstanding payments from dental clinics.
• Customer Service: Act as the primary liaison for dental clinics, answering inquiries regarding case status and delivery timelines.

3. Logistics & Inventory Support

• Delivery Documentation: Organise and maintain accurate records of delivery notes and invoices; ensure documents are properly filed and reconciled in a timely manner.
• Inbound & Outbound Assistance: Assist with inbound and outbound operations — including receiving goods, verifying shipment quantities, and coordinating dispatch — when the primary logistics coordinator is absent.
• Courier Coordination: Liaise with courier and freight partners to track shipment status and resolve delivery discrepancies as needed.

4. Quality Control & Dispatch

• Final QC Check: Assist the lab manager in performing a final administrative QC check to ensure the correct case is dispatched to the correct clinic.
• Dispatch: Arrange courier or local delivery services for completed dental prosthetics and surgical guides.